The low supply of Personal Protective Equipment (PPE) remains a significant challenge in the region and requires a coordinated response for all providers including long-term care, hospitals, primary care, community partners, and home care (LHIN/Service Providers).

Our supply chain partners in Erie St. Clair, South West, Waterloo Wellington, and Hamilton Niagara Haldimand Brant have come together to develop a centralized warehouse and distribution system to effectively receive and distribute PPE supplies across the West Region. This is based around a hub and spoke model, virtual warehouse and online urgent request order form.

Urgent supplies are being distributed to health care providers in accordance with the allocation methodology provided by the Ontario Health West COVID-19 Regional Allocation Committee (RAC), and the ethical framework provided by the Ministry of Health.

Before submitting an urgent request for PPE, all providers should continue to follow the escalation process laid out in the chart below:

To locate area hubs and place an urgent order, click on your region below (please note the hours of operation for each hub):

South West Region Waterloo Wellington Region

Erie St. Clair Region Hamilton Niagara Haldimand Brant Region


PPE Requests Outside of West Region

In areas of the province outside of the West Region, there are different processes for submitting urgent PPE requests.

All other parts of Ontario – Please submit urgent PPE requests here. You can view this YouTube instructional video for support.

If your organization has branches in several areas of the province, please submit your request using the process for the location in need.

For further information including latest news and acute care PPE stock status, please click on the Regional COVID-19 Portal

Hub Operators Only